98vip Frequently Asked Questions
Everything you need to know about 98vip — registration, bKash and Nagad payments, cricket betting, bonuses, account security, and responsible gaming in Bangladesh.
Welcome to the 98vip FAQ page — your complete guide to everything on our platform. Whether you are new to online betting in Bangladesh or a seasoned player, this page covers account registration, payment methods like bKash and Nagad, game rules, bonus terms, and our commitment to keeping your account safe. Browse the sections below to find quick, honest answers.
Payments
bKash, Nagad, Rocket & bank transfer supported
Cricket Betting
BPL, IPL, T20 World Cup & international matches
Bonuses
Welcome bonus, free spins & loyalty rewards
Security
SSL encryption & fair play certified platform
Games
Slots, live casino, crash games & more
Support
24/7 customer support for Bangladeshi players
Account & Registration
How do I create an account on 98vip?
Creating an account on 98vip takes under two minutes. Visit the 98vip Login page, click the registration option, enter your mobile number or email address, choose a strong password, and confirm your details. You must be 21 years or older to register. Once submitted, you will receive a verification code on your mobile to activate the account immediately.
What documents do I need for KYC verification on 98vip?
98vip requires a valid government-issued photo ID for KYC — a National ID card (NID), passport, or birth certificate. You may also need to provide a selfie holding your ID and a recent utility bill or bank statement confirming your address. KYC verification is typically completed within 24 hours on business days. Completing KYC unlocks higher withdrawal limits.
I forgot my 98vip password — how do I reset it?
To reset your 98vip password, go to the Login page and click the 'Forgot Password' link. Enter the mobile number or email address linked to your account and you will receive a one-time reset code. Enter the code, set a new password, and log in normally. If you do not receive the reset message within five minutes, check your spam folder or contact support at [email protected].
Can I have more than one 98vip account?
No — 98vip strictly allows one account per person. Duplicate accounts violate the platform's terms and may result in the suspension of all related accounts, cancellation of any pending withdrawals, and forfeiture of bonuses. If you believe you have accidentally created a duplicate account, contact support immediately to resolve it before placing any bets or making deposits.
How do I close my 98vip account permanently?
To permanently close your account, email [email protected] with your registered mobile number and a clear request for closure. Before requesting closure, ensure you have withdrawn all remaining balance. 98vip will process the closure within 3-5 business days. If you are closing the account for gambling-related concerns, please also review the Responsible Gaming page for self-exclusion options.
Deposits & Withdrawals
How long does a bKash deposit take to reach my 98vip account?
bKash deposits on 98vip are credited instantly in most cases — typically within 1 to 5 minutes of a successful transaction. If your deposit does not appear after 10 minutes, check that you used the correct 98vip merchant number and that your bKash PIN was confirmed without error. For unresolved delays, contact live support with your bKash transaction ID ready.
What is the minimum deposit amount on 98vip?
The minimum deposit on 98vip is ৳200 via bKash, Nagad, or Rocket. Bank transfer deposits may have a higher minimum of ৳500 depending on your bank. There is no processing fee applied by 98vip on standard deposits, though your mobile banking provider may charge a small transaction fee as per their own tariff. Always check your payment app for any applicable charges.
How do I withdraw money from 98vip to my Nagad account?
To withdraw to Nagad, log in to 98vip, go to the Withdrawal section, select Nagad as your payment method, enter the Nagad mobile number registered to your account, and specify the amount you wish to withdraw. Withdrawals to Nagad are normally processed within 15 to 60 minutes. Make sure your KYC is verified and your Nagad number matches the one registered on your 98vip profile.
What is the minimum withdrawal amount on 98vip?
The minimum withdrawal on 98vip is ৳500. The maximum single withdrawal amount varies by payment method but is generally ৳50,000 per transaction for mobile banking channels. If you need to withdraw larger amounts, you may submit multiple requests or use bank transfer, which supports higher limits. All withdrawal requests require a fully verified account.
Does 98vip charge fees on withdrawals?
98vip does not charge any platform-side fee on standard withdrawals processed via bKash, Nagad, or Rocket. However, your mobile banking provider may deduct their own transaction fee based on the amount transferred. Bank transfer withdrawals are also fee-free on the 98vip side, but your bank may apply its own charges. Always verify with your payment provider for their latest schedule.
Games & Gameplay
Can I bet on Bangladesh Premier League (BPL) matches on 98vip?
Yes — 98vip offers live and pre-match betting on BPL cricket, including match winner, top batsman, highest run scorer, over/under totals, and in-play ball-by-ball markets. Coverage extends to IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Markets are typically opened 24 to 48 hours before each match, with live odds updating in real time throughout the game.
Are the slot games on 98vip fair and random?
All slot games on 98vip are powered by certified game providers including Pragmatic Play, NetEnt, Microgaming, and others whose Random Number Generator (RNG) systems undergo third-party auditing. This ensures every spin outcome is statistically independent and cannot be predicted or manipulated. 98vip publishes Return-to-Player (RTP) percentages within each game's information panel so players can make informed choices.
Does 98vip have a mobile app for Android or iOS?
98vip is fully optimized as a mobile-first website, which means you can play all games and place bets directly from your Android or iOS browser without downloading anything. The site adapts to your screen size for smooth, app-like performance. For the best experience on Android, you can also add the site to your home screen via your browser's 'Add to Home Screen' option.
What types of live casino games are available on 98vip?
98vip offers a full live casino lobby powered by Evolution Gaming and Ezugi, featuring live baccarat, roulette, blackjack, Andar Bahar, Dragon Tiger, Teen Patti, and game-show titles like Crazy Time and Mega Ball. All games are streamed in HD with professional dealers. Tables catering to Bangladeshi players are available with BDT-friendly minimum stakes, and many tables run 24 hours a day.
Can I play 98vip games without making a deposit first?
Some demo or free-play versions of slots are available to browse without a deposit, but to place real-money bets, access live casino tables, or bet on cricket matches you will need to fund your 98vip account. The minimum deposit to start real-money play is ৳200. First-time depositors are eligible for the welcome bonus, which can significantly extend your initial playing budget.
Bonuses & Promotions
What is the 98vip welcome bonus and how do I claim it?
The 98vip welcome bonus is a deposit match offer available to all first-time depositors. After registering and completing your first deposit, the bonus is credited to your account automatically — no code required. Bonus funds are subject to a wagering requirement before they can be converted to withdrawable cash. Full terms including minimum odds and eligible games are outlined on the Promotions page. 21+ only.
What does the wagering requirement mean on 98vip bonus offers?
A wagering requirement (also called a rollover) means you must wager the bonus amount a specified number of times before you can withdraw it as real cash. For example, if you receive a ৳1,000 bonus with a 10x wagering requirement, you must place ৳10,000 in qualifying bets before the bonus converts. Cricket match bets and eligible slots count towards completing the rollover at 98vip.
Do free spins winnings have a wagering requirement on 98vip?
Yes — free spin winnings at 98vip are typically subject to a wagering requirement before they can be withdrawn. The specific rollover amount depends on the promotion that granted the free spins. Winnings generated from free spins are added to your bonus balance rather than your real-money balance. Check the individual promotion's terms on the Promotions page to see the exact rollover multiplier that applies.
Can I use my bonus balance on cricket betting at 98vip?
In most cases, yes — the 98vip welcome bonus and selected sports promotions allow bonus balance to be used on pre-match and live cricket bets, subject to minimum odds conditions (typically odds of 1.50 or higher per selection). However, casino-specific bonuses such as free spins may only be valid for nominated slot titles. Always verify which games and bet types count toward rollover for each specific offer.
Safety & Responsible Gaming
Is 98vip safe and legal to use in Bangladesh?
98vip is a safe and reliable platform that uses industry-standard SSL encryption to protect all player data and financial transactions. Your personal information is stored securely and never shared with unauthorized third parties. Regarding legality, online betting regulations in Bangladesh are complex and may vary; players are responsible for understanding applicable local laws. 98vip encourages all users to play responsibly and within their jurisdiction's rules.
What is the minimum age to play on 98vip?
You must be 21 years or older to register and play on 98vip. This minimum age policy applies to all players regardless of location within Bangladesh. 98vip is strictly an adult platform. Age verification may be requested as part of the KYC process, and accounts found to belong to players under 21 will be closed and any balances forfeited in line with the platform's Terms and Conditions.
How can I set deposit limits or self-exclude on 98vip?
98vip supports responsible gaming by offering deposit limit controls and self-exclusion options. To set a daily, weekly, or monthly deposit limit, visit your Account Settings section. To request a temporary time-out or full self-exclusion, contact support at [email protected] — our team will action the request promptly. Players who feel gambling is affecting their wellbeing are encouraged to use these tools and visit the Responsible Gaming page for additional resources.
What should I do if I think my 98vip account has been compromised?
If you suspect unauthorized access to your 98vip account, act immediately: change your password via the Login page, enable any available two-factor authentication, and contact support at [email protected] with your account details and a description of the suspicious activity. 98vip's security team will investigate and, if necessary, temporarily lock your account while the issue is resolved to prevent any further unauthorized transactions.
Still Have Questions?
Our support team is available 24/7 to help Bangladeshi players with any issue — from deposits and withdrawals to game rules and account security. You can also explore the platform by joining 98vip Casino or placing your first cricket bet.